Store closing are already shaping up to be a big story in 2014, but while many are surprised by these closing, I don’t see it that way. In fact, I think this is exactly what we should expect from an industry in transition. Stores are constantly trying to realign themselves and do away with under-performing […]
Chain Store Age
J.C. Penney’s recent issues highlight a trend that I’ve been seeing for some time—retailers placing more of an emphasis on finances and real estate while focusing less on the customer. Retail used to begin and end with the customer, but for many brands, it’s clear that customers are no longer the focus. In this edition of my Retail Rap column, I take a look at some brands who could benefit from shifting their focus back to customer satisfaction, and brands who are already doing this very well. Retail isn’t about just selling goods that customers want or need. Now, it’s also about the experience that customers get in stores, too.
The results of the November presidential election could have a significant impact on how retailers approach their holiday sales. In the latest edition of Retail Rap, I discuss what I anticipate will happen if Romney wins and if Obama wins and what that could mean for holiday shoppers. While I don’t pretend to know what […]
While I see nothing wrong with being optimistic, it still may be too early to claim that “retail is back” in the wake of early signs of economic recovery. In my first edition of Retail Rap, my new twice-monthly column for Chain Store Age, I discuss some of the signs of recovery and what this […]